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Case study

A high level of technical and linguistic expertise for SCHINDLER

ASI has been supporting SCHINDLER since 1981 with its technical expertise and language skills. Main focus: technical documentation.

Headquartered in Vienna, Schindler Fahrtreppen International GmbH is part of the Swiss-based Schindler Group and the global market leader in escalator manufacture. ASI has been providing language services to this company since 1981, successfully completing over 1,000 projects in specialised fields such as technical documentation, marketing and law.

Text types: from user, maintenance and repair manuals to product brochures

ASI provides assistance to Schindler in the areas of technical documentation and marketing. Here the focus is on technical texts such as field manuals (assembly, maintenance and repair manuals), service and maintenance manuals as well as media translations, such as sales manuals (print and online versions) and product brochures. Our core team of technical writers, translators and copy-editors know the client’s terminology inside out. To ensure a uniform presentation, our terminology databases and translation memories are continuously updated.

Success factors: planning and project management

In the case of large projects involving multiple languages, good communication is the key to success. For example, up to approximately 60 people work in parallel on the biennial update of user manuals for different models of escalators and moving walks. Here ASI relies on early resource planning as well as thorough preparation of the reference material in all languages, along with efficient project management by experienced and capable project managers. All of this ensures timely delivery in the premium quality for which ASI is known.

At a glance

  • Client: SCHINDLER
  • Collaboration since: 1981
  • Language combinations: Arabic, Bulgarian, Chinese, Danish, German, English, Estonian, French, Finnish, Greek, Hebrew, Icelandic, Italian, Croatian, Lithuanian, Latvian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Swedish, Serbian, Slovak, Spanish, Tagalog, Thai, Czech, Turkish, Hungarian
  • Services: project management, editorial work in the CMS, layout, technical translations, for-information translations, terminology management, file management, copy-editing, proofreading, copywriting, media translations
  • Text types: field manuals (assembly, maintenance and repair manuals), operation and maintenance manuals, sales manuals (print and online version), visit reports, product brochures, contracts
  • More information: schindler.com